GENERAL CONDITIONS OF SALE

1. Identification of the holder

Company: Digital Investment Hub LLC (hereinafter, “DIINHUB” or “the Company”) Registered address: 651 N. Broad Street, Suite 201, Middletown, DE 19709, United States Email: info@ticketrealalcazar.com Main website: https://ticketrealalcazar.com

2. Purpose and scope

These General Conditions govern access, contracting, and use of the services and products offered through the website ticketrealalcazar.com, owned by DIINHUB, including:

• Sale of tickets for museums and monuments.

• Related digital services, such as mobile audio guides.

• Cultural activities acquired through advance reservation.

These conditions apply to users from any country in the world. The applicable law will be that of the State of Delaware (USA), without prejudice to the mandatory rights of consumers according to their country of residence.

3. Services offered

• DIINHUB acts as an intermediary in the acquisition of tickets, on behalf and for the account of the user.

• DIINHUB is a licensee and sells direct access to digital content (audio guides and others), as well as other tourist and cultural products and services.

• The tickets are not sold by DIINHUB but managed on behalf of the user, except in cases of direct licensing.

The price shown on the site may include:

• Official ticket amount.

• Price for access to digital content.

• Price for other digital services and products.

• Management fees.

• Payment method commissions.

4. Purchase process

1. Selection of the product, date, and number of people.

2. Input of required personal data.

3. Acceptance of general conditions and privacy policies.

4. Selection of payment method and confirmation.

5. Receipt of purchase receipt and subsequent sending of tickets or instructions.

The user is responsible for the truthfulness of the data entered. Any error may prevent the proper provision of the service without the right to a refund.

If after paying for your purchase, you do not enter the correct and truthful data of the visitors who will attend the museum, monument, or service contracted on this website, it will be considered that you waive receiving the official tickets or the places and services contracted as these are mandatory from the Museum, Monument or Service for which we were responsible for purchasing your tickets.

If you enter untrue data or data that does not correspond with the official and personal documentation that you must show at the access control, the security service of the Museum, Monument or Service may choose to prohibit your entry. This circumstance will not be the responsibility of this company and therefore, it will be understood that you have correctly received the contracted service, and the impossibility of accessing due to error or untruthfulness of the data entered during the purchase process will be solely the responsibility of the buyer.

It will be understood that the service has been correctly provided when the buyer receives in their email the accesses to the contracted products and services. 

5. Prices, payment methods, and billing

• All prices include taxes unless otherwise indicated.

• Payment is made in EUROS.

• Bank cards, PayPal, and other methods shown in the purchasing process are accepted.

• The user declares that they are authorized to use the chosen payment method.

• DIINHUB may use third-party payment processors.

• A purchase receipt is issued in electronic format. Complete invoices can be requested via email.

6. Right of withdrawal

The user does not have the right of withdrawal in the cases regulated by article 103.l) of the TRLGDCU and equivalent international regulations, as they concern cultural activities with specific dates.

DIINHUB will clearly inform whether an activity allows cancellation and under what conditions. Otherwise, the purchase is firm from the moment of payment.

7. Cancellations, refunds, and modifications

• The cancellation conditions vary depending on the activity.

• In case of cancellation by the Museum or Monument, the conditions established by the Museum or Monument itself will apply.

• DIINHUB does not offer date changes for products or tickets.

• Refunds are not allowed once tickets are issued, unless expressly stated.

8. User obligations

• Enter correct data during the reservation process.

• Show up promptly with the ticket and identification document.

• Do not resell or transfer the ticket without authorization.

• Comply with the rules of the monument or organizing entity.

9. Disclaimer

DIINHUB will not be responsible for:

• Changes in schedule, capacities, or access decided by the monuments.

• Suspensions due to weather conditions or force majeure.

• Conduct of the staff at the visited site.

• Flight losses or associated travel expenses.

• Unavailability of tickets for the day or time chosen by the buyer during the purchasing process. 

• If tickets are sold out in the period between the purchase date and time on our website and the date and time when our staff makes the purchase in the Museum or Monument Ticketing system, the buyer will be sent tickets for the nearest subsequent date to the chosen date and equally to the nearest subsequent time to the selected time.

10. Customer service

You can contact customer service:

• Email: info@ticketrealalcazar.com

• WhatsApp: +1 (646) 299-2177

Estimated response time: 24 to 48 hours.

11. Reviews and user content

Users may leave opinions about the activities purchased. DIINHUB reserves the right to moderate, delete, or commercially use such reviews according to the authorized terms.

It is prohibited to publish offensive, fraudulent, self-promoting content or that infringes the rights of third parties.

12. Data protection

• DIINHUB complies with the GDPR (EU), the CCPA (California), and other international regulations.

• The processing of data is carried out in accordance with our Privacy Policy.

• The user can exercise their rights by writing to info@ticketrealalcazar.com

13. Security and technology

• The site uses SSL encryption to protect transactions.

• Tickets and digital content are sent securely.

• DIINHUB does not store complete bank card data.

14. Legislation and jurisdiction

These conditions are governed by the legislation of the State of Delaware (USA). Disputes will be resolved:

• In the courts of Delaware if the user resides outside the EEA.

• In the jurisdiction of the consumer's country if they reside in the EU and so wish.

15. Contractual changes

• These conditions may be modified at any time with effect for future contracts.

• The modifications will be published on the website and indicated at the time of purchase.

16. Partial nullity

If any clause is declared invalid, the remaining clauses will remain fully in force. The parties will seek to replace it with an equivalent clause according to the law.

17. Languages and versions

These conditions are available in Spanish and English. In case of discrepancy, the English version will prevail.

18. Legal contact

Digital Investment Hub LLC
651 N. Broad Street, Suite 201
Middletown, DE 19709 — United States
info@ticketrealalcazar.com